Sure you may recognise a few familiar faces when staying in the same hotel again and again but there is an entire team of people working behind the scenes. So, here are the key job roles you will find and what they actually do.
You know about Reception/Front Desk – taking check-in and check-out, giving out room keys to guests, payments made or received from the customer and answering general questions. Reception is generally the best first stop for extra towels, a late checkout or directions.
At certain hotels, a Concierge (or guest services team) helps with restaurant bookings, taxis and tickets. For a Luxury Hotel Llandudno, visit https://stgeorgeswales.co.uk/
Housekeeping cleans bedrooms and common areas, creating a nice environment for the rooms. Changing beds, restocking toiletries and getting rooms ready for incoming guests are just part of what they do. Housekeeping can often sort it out quickly in case of any missing items from the room.
Food and Beverage teams work in breakfast, restaurants, bars or room service. This may include chefs in the kitchen, waiting staff on the floor and bar service. This is definitely the team you want to reach out to if you have allergies or dietary needs.
Maintenance (known sometimes as engineering) repairs breakdowns such as broken lights, heating systems going wrong, leaking taps or appliances not working. They also conduct maintenance inspections for a building in good working condition.
Lastly, Managers and Supervisors oversee each department as a whole and will offer assistance if there is an ongoing issue that needs to be resolved.
Knowing who does what means you get the help faster – and hotel life is way simpler.
